Delivery & Returns

DELIVERY


Current First class delivery is £3.95 for up to 1kg 

and £5.95 For parcels 2-5kg (which is calculated at check out)


We use Royal Mail and Hermes as our operators. with a 3-7 day delivery timeline, although we have a good turnaround in helping you to get the delivery as soon as possible

Please note that we are open Monday – Friday, so if you place an order over the weekend (or after 1pm on a Friday) it will be processed on Monday/next working day.

If you want your order for a specific date, or it is urgent, or you wish to place a larger order, or for international postage. please contact us and we will do our best to help.

RETURNS


The most important thing is that you are happy with your purchase, and so, we are happy to offer you a refund or exchange if required (minus any delivery costs).


Please contact us to arrange a return. silverbirchgiftcompany@gmail.com 


Please ensure you return them to us unused and in a saleable condition within 30 days.

Please keep all the packaging materials and return the goods as they were sent to you.

It is not necessary to return goods to us using the Royal Mail Recorded/Special delivery service. However, we strongly recommend you obtain a free receipt of postage from the post office as proof of postage, as we will not accept responsibility for parcels lost in transit. 

 

If for some reason the item arrives damaged/faulty, please get in touch and we will take care of you.

silverbirchgiftcompany@gmail.com 

Updated 1st February 2021