Privacy Policy

Data is shared and used online. We respect and value the privacy of everybody who visits this website: silver birch gift company and will only collect and use personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under the law.

We may process certain types of personal data about you as follows:


  • Identity data- may include your first name, maiden name, last name, username, title.

  • Contact data- may include billing address, delivery address, email address, and telephone numbers.

  • Financial data- may include your bank details and card payment details.

  • Technical data- may include your login data, internet protocol addresses, time zone settings/location, operating system and platform, other technology on the devises used to access our site.

  • Usage data- may include information about how you use our website, products, services.

  • Marketing/communications- may include your preferences in receiving marketing from us and our third parties and your communication preferences.

How we collect your personal data:

Direct interactions- filling in forms on our site, or communicating with us via post, phone, email or otherwise, including when you:

  • Order our products or services, subscribe to our service

  • Request resources or marketing to be sent to you.

  • Enter a prize draw, competition, promotion.

  • Give us feedback.

  • Automated technologies or interactions: as you use our site, we may automatically collect data about your equipment, browsing actions, usage patterns. We collect this data using cookies, server logs.

How we use your personal data:

  • Where we need to perform the contract between us

  • Where we need to comply with a legal or regulatory obligation

Generally we do not rely on consent as a legal ground for processing your personal data, other than to sending marketing materials to you via email/post/text you have the right to withdraw consent to marketing at any time by emailing us at

Our use of your personal data will always have a lawful basis, either because its necessary or because you have consented, or because it is in our legitimate interests, specifically we may use your data for the following:


  •  Providing and managing your account.

  • Providing and managing your access to our site.

  • Personalising and tailoring your experience.

  • Supplying our products and services.

  • Personalising our product and services for you.

  • Replying and sending emails. That you have opted into.

  • With your permission and where permitted by law, we may also use your data for marketing purposes, contacting you by email, telephone, post. With information on our products and services. We will not however send you any unsolicited marketing or spam. You have the right to withdraw your consent to us using your data at any time and request that we delete it.


You will receive marketing communications from us if you have requested information or goods or services and have not opted out of receiving marketing. You can ask us to stop sending you marketing messages at any time. 

Disclosures of your personal data:

We may have to share your personal data with third parties such as, service providers, professional advisors including auditors, consultancy, and accounting services. Third parties to whom we sell, transfer or merge parts of our business. We require all third parties to whom we transfer your data to respect security or your personal data and to treat it in accordance with the law.


To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, destroyed. We will limit your information to employees, agents, and other third parties who have a need to know such data, subject to permission and subject to duty of confidentially.

Data Retention:

We will only retain your data for as long as necessary to fulfil purposes we collect it for, satisfying any legal, accounting, reporting requirements. To determine the appropriate retention period we consider the amount, sensitivity, risk of harm from unauthorised use, disclosure, legal requirements. By law we must keep basic information about our customers for six years after they cease being customers for tax purposes.

Your Legal Rights:

Under certain circumstances you have the rights under data protection laws in relation to personal data, these include the rights to:


  • Request access to your personal data

  • Request correction to your personal data

  • Request erasure of your personal data

  • Object to processing of your personal data

  • Request restriction of processing your personal data

  • Request transfer of your personal data

  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please email us, we will try to respond to all legitimate requests within one month, occasionally this may take us longer if it is complex or you have made a number of requests.

Third Party links:

This website may include links to third party websites, plug ins, applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements when you leave our website.

Age of Consent:

By using this site, you represent that you are over 18 years old or have given us your consent to allow any of your minor dependants to use this site. 

Changes to this privacy policy:

We reserve the right to modify this privacy policy at any time, changes and clarifications will take effect immediately upon there posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Any Queries regarding these Privacy settings please contact us via email at


Updated 1st November 2020